Key Performance Indicators

For more than 20 years we have partnered with the pharmaceutical and biotech industry for clinical research in The Nordic and Baltics. We have delivered quality results for more than 400 studies.

4 out of 5 come back for more assignments with NORMA, we critically evaluate our performance, and closely monitor the quality of our work. Our Key Performance Indicators (KPI) are our minimum requirements for success.

At NORMA we measure how we are doing. We take as much care of the process as of the result.

Out of respect for our clients, we happily share how we are doing, and we ambitiously seek to improve in everything we do.